Frequently Asked Questions
Frequently Asked Questions
Before you order
How do I know a stand, mount or clamp will fit what I own?
Every listing gives the range it works with in inches or millimetres — a phone width, a laptop size, a headrest post diameter, a hose clamp range. Measure the thing you want it to fit and compare the numbers. Model names change every year; measurements do not.
What are these products made of?
Where the material is known it is written into the description: chrome vanadium or S2 alloy steel on drivers and hex keys, PA66 nylon on cable clamps, ABS and aluminum alloy on mounts and risers, EVA or memory foam on rests and cushions. If a listing is silent on a material, it is because we could not confirm it.
Are the products new, and how should I look after them?
Everything sold by Axiomdrone is brand new and in its original packaging — no returned, refurbished or open-box stock, and no gift wrapping. Wipe plastic, silicone and coated surfaces with a damp cloth. Keep coated steel dry between jobs, and store blades and drivers retracted or capped. Foam and fabric items wipe down rather than going in a machine.
Delivery
Where do you ship?
To all 50 US states. We do not ship internationally, and we cannot forward to a freight consolidator.
What does delivery cost?
Nothing. Standard shipping is free on every order within the United States, with no minimum spend. There is one service only — there is no paid express option to choose.
How quickly will it arrive?
Orders are processed within 0-1 business days, and standard delivery then takes 2-3 business days. Orders placed after 2:00 PM ET start their processing on the next business day.
Can I follow the parcel?
Yes. A tracking number is emailed to you as soon as the parcel is handed to the carrier. The first scan can take up to 24 hours to appear.
Paying
Which payment methods do you take?
We accept Shop Pay, Visa, Mastercard, American Express, Discover, Diners Club, Elo, JCB, and UnionPay. The methods available to your order are shown at checkout.
Is the checkout secure?
It is SSL-encrypted and PCI-DSS compliant, and full card details are never stored on our servers.
Returns and refunds
When can I send something back?
For a manufacturing defect, damage in transit, or the wrong item arriving. Contact us within 30 days of delivery. Returns for change of mind or personal preference are not accepted, so please check the measurements on the page before ordering.
Something arrived damaged — what now?
Tell us within 72 hours of delivery and send photos of the damage, the outer box, the shipping label and the inner packaging. Those four images are what lets us settle the claim quickly.
How do I start a return?
Email support@axiomdrone.com with your order number and a description of the problem, plus photos where they apply. We review the request within 1-2 business days and send return instructions if it is approved. Return postage on an approved return is paid by us.
How long does a refund take?
Once the item is back with us and inspected, refunds are issued to the original payment method within 3-7 business days. Your bank may take a little longer to show it on a statement.
Getting hold of us
How do I reach support?
Email support@axiomdrone.com or call +1 (567) 506-9858 during Monday-Saturday, 9:00 AM - 6:00 PM ET. We answer within 1-2 business days, and a message that includes the order number is always answered fastest.