Refund & Returns Policy

Effective Date: October 07, 2026

This policy explains when Axiomdrone takes a product back and how the money finds its way to you. Please read the eligibility section before ordering — it is narrower than a general change-of-mind policy, and knowing that in advance saves everybody a disappointment.

1. What we accept back

• Manufacturing defect — a flaw in materials or workmanship, or a product that does not work as described.
• Transit damage — the item arrived broken or marked because of how it travelled.
• Wrong item — what turned up is not what you ordered.

2. What we cannot accept

We do not accept returns for change of mind, for personal preference, or because a product turned out not to suit a use it was never described for. Measurements, materials and fitting ranges are printed on every product page precisely so that you can check compatibility before ordering; if something is unclear, ask us first and we will answer before you buy.

3. How long you have

Contact us within 30 days of the delivery date to request a return. Requests made after that window cannot be processed.

4. Reporting damage

Damage caused in transit must be reported within 72 hours of delivery. Send four photographs with your message:

• the damage to the product itself;
• the outer shipping box and its condition;
• the shipping label, readable in the frame;
• the packaging material from inside the box.

Keep the box and packing until the claim is closed — the carrier may ask to see them.

5. Starting a return

• Email support@axiomdrone.com with your order number and a description of the problem, attaching photos where they apply.
• We review the request and confirm whether it qualifies within 1-2 business days.
• If it is approved, we send return instructions. Please do not send anything back before you have them; unannounced parcels cannot be matched to an order.
• Pack the item securely, in its original packaging where you still have it, and send it using the instructions provided.

6. Who pays the return postage

We do. For an approved return — defective, damaged or wrong item — the return shipping cost is covered by us, and you will not be charged to send a qualifying product back.

7. Inspection and refund

The returned item is inspected on arrival. Once that is done, the refund is issued to the original payment method used at checkout, within 3-7 business days. Your bank or card issuer may take a few days more to display it on a statement, which is outside our control.

8. Exchanges and store credit

We do not run exchanges or store credit. A qualifying return is refunded; if you still want the product, place a new order whenever suits you.

9. Cancelling before dispatch

To cancel, email support@axiomdrone.com as soon as possible with the order number. Orders already processed or handed to the carrier cannot be cancelled — wait for delivery and, if the item qualifies under section 1, open a return.

10. Questions

Anything about a return or a refund: support@axiomdrone.com, or +1 (567) 506-9858 during Monday-Saturday, 9:00 AM - 6:00 PM ET. We reply within 1-2 business days, and an order number in the first message is the quickest route to an answer.