Shipping Policy

Effective Date: October 07, 2026

One service, one price, and the timings written down. This is everything Axiomdrone can tell you about how an order reaches you.

Where we ship

To all 50 US states. International shipping is not available, and we cannot deliver to addresses outside the United States or forward through a freight consolidator.

What it costs

Free standard shipping on every order, with no minimum spend. There is a single service and no paid express upgrade to choose at checkout. The total shown before you confirm — product price and any applicable sales tax — is the total charged; nothing is added later.

How long it takes

• Processing: 0-1 business days, excluding weekends and major US holidays. Orders placed after 2:00 PM ET begin processing on the next business day.
• Transit: 2-3 business days once the parcel has been collected.

Carrier delays, severe weather and remote destinations can stretch the transit end of that; the processing end is in our hands and rarely moves.

Tracking

A shipping confirmation with a tracking number is emailed as soon as the parcel is handed to the carrier. The first scan can take up to 24 hours to appear on the carrier's page, so a quiet number on the first evening is normal.

What a delivery includes

Free shipping covers carriage to the address you gave at checkout. It does not include installation, assembly, in-home placement or removal of packaging. Parcels are left according to the carrier's own procedures for the address.

Address accuracy

Please check the shipping address before confirming. An incomplete or mistyped address is the most common cause of a parcel going astray, and once a parcel is in the carrier's network the address can rarely be changed. Tell us at support@axiomdrone.com immediately if you spot a mistake — if the order has not yet been processed we can still correct it.

Lost or delayed parcels

If tracking has not moved for several days, or a parcel is marked delivered and is not with you, contact us with the order number. We will open an enquiry with the carrier and follow it through. Where a parcel is confirmed lost in transit, we make it right.

Damaged in transit

If the box arrives crushed or the contents are broken, report it within 72 hours of delivery with photos, and keep the packaging until the claim is settled. The Refund & Returns Policy sets out exactly what to send.

Questions

Anything about a shipment: support@axiomdrone.com or +1 (567) 506-9858 during Monday-Saturday, 9:00 AM - 6:00 PM ET. We reply within 1-2 business days.